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Archive for the ‘Social Media’ Category

Google strengthens its reward for good content

Posted by James Gardner On April - 27 - 2012

Last year Google brought us the Panda update which was aimed at weeding out the poor quality sites. Typically sites that contained poorly written articles around a niche subject that were designed soley to make money from the Google Ads plastered all over them. They were paid by the advertisers whenever some unfortunate person visited the site. I say ‘unfortunate’ because the sites added very little insight or new information and the first reaction was to hit the back button. The irony is that eHow and other such sites were the biggest displayers of Google adverts.

Two days ago, Google pre-announced what looks like a similarly-sized update targeting sites that have built links from low quality sites. This makes sense as it puts a brake on the ‘arms race’ in the number of links required to rank highly in Google. Even in moderately competitive sectors websites have been requiring tens of thousands of links. Google’s definition of a non-spammy link is one that will bring traffic to your website (this is easy enough to check in the Referrals report in the website analytics). Okay, this is a little puritanical and Google expands by advising that a link is a good link only if you would seek it from other sites even if, hypothetically, search engines didn’t exist.

I think it will take Google a few months’ worth of updates to fine tune this new algorithm, however it does provide strong support for WSI’s belief that the future continues to be all about great quality content. So how might we define great content? Well, if it is such good value to your customers or prospect, then surely you will want to promote it on your facebook page or tweet about it. You aren’t going to want to do this if the article or blog post is dull or a re-hash of old information.

Good content will generate links, or of equal importance in this social media world, ‘shares’. The starting point is a good content plan. Typically this will be a 6 month plan of subjects (with bullet points) to be written about – by all means be flexible with it but have a plan.

Content ideas that could be useful to your readers include:

• Case studies relating to individual customers or industry verticals
• Expert how-to guides. These don’t have to be just text, maybe the inclusion of a short video or set of diagram would make it more interesting
• Points of view and informed commentary from your experts
• Human interest stories. Just make sure they are not too internally-focussed
• Background details for general interest
• Industry tips, news and survey results

Don’t forget that your staff may not have the time or be the best to write the content. Often it is better for a professional copywriter (we can help you here) to interview your expert and write up their ideas in a style and voice appropriate to your customers.

Here are some examples of good content that should get your thoughts going for your own business:

Interesting ideas and advice
A case study
Useful information of interest to a visitor

We have yet to find a business that cannot find something genuinely useful to write about twice a month (okay for some clients it does some prodding and persistence!). Invariably, the content when professionally written up receives favourable feedback inside and outside the business and becomes a valuable asset to the business. Indeed, sales teams have been known to print it out and show it to their prospects.

Not only that, but it should now be increasingly rewarded with good Google rankings. A double whammy.

WSI E&I 2012 : Avinask Kaushik does not disappoint

Posted by James Gardner On March - 27 - 2012

Just back from the annual WSI Excellence and Innovation (E&I) conference in Paris which was attended by over 150 consultants from Europe, Middle East and US.  Great to see a big growth of high calibre consultants from France and Switzerland.   Just reviewing my notes from last year’s E&I and staggering how much that was new 12 months ago is now mainstream.

The highlight was the keynote from the inimitable Avinask Kaushik (‘Google Analytics Evangelist’, author, speaker).  He described three elements of a great business:  Influence – Experience – Value.  Or to say it another way Marketing – Magic – Money.  He urged us to ‘re-imagine greatness’ for ourselves and our clients.  A really interesting challenge that is actually not that difficult when we have the leveler called the internet where location and size can be unimportant.

Avinask Kaushik

Avinask showing rise and fall of newspaper advertising spend

Avinask then went on to discuss how to set up a Content Efficiency Report in Google Analytics with the ultimate purpose of enabling a business to understand just three things about its online visitors : Acquisition, Behaviour and Outcomes.  By understanding these three areas of a website (or ‘webpresence’ to be more general) we can optimise the task completion rate (what ever those tasks are that we want to persuade a visitor to undertake).

His take on facebook was characteristically pithy: “Facebook is only used to waste time, so you had better get them to waste time on your facebook page!”  He showed three examples of facebook pages that do just that (I guess in descending order of ‘sexiness’) : Redbull, M&S and National Express.  There are really only four things to track on social media: conversion rate, amplification rate, applause rate and economic value.  (Just the sort of thing that new WSI supplier Sendible.com can be set up to provide a dashboard for).  Finally he quoted @baekdal’s : “social media does not provide any value, it only enhances it” which is hard to beat in 11 words.

I’ve followed Avinask for a number of years now and pleased that he lived up to his reputation (something that is not always the case) with his combination of up-to-date insight and detail how-to.

I’ll try and post some more insights from the other speakers later this week.

Google+ Pages

Posted by Rob Thomas On December - 16 - 2011

Social networking has expanded with Google+ Pages, which brings new opportunities for social media marketing for businesses. Google+ Pages has similar attributes to Google+, adding people to circles (with permission), editing profiles, sharing content via different formats and creating Hang Outs. So how can Google+ Pages benefit you?

Avoid the Clutter
With other mediums such as Facebook being overrun with adverts, Google+ Pages offers an ad free environment, with no future plans to include adverts.

Interaction
Google+ Pages offers its Hang Outs feature, which enables you to conduct meetings, hold  webinar, make presentations and  provide real time customer service.

Improve ‘Findability’
With the introduction of Google +1, Google introduced its Google +1 which means that pages with more +1s have a higher search engine ranking. By using Google+ Pages presence to interact with clients, you can can improve your search engine ranking.

Direct Connect
The Direct Connect feature allows users to place the “+” sign in front of the name of your business when searching, and the results when verified by Google are instantly brought to your Google+ Page.

Customer Segmentation
You can send more targeted messages by organising your own circles once a Google+ user has added your business to their circle.

Google+ and Google+ Pages are a threat to Facebook due to the sheer numbers of Google users. If you need help to incorporate a Google+ Page into your social media marketing, call 0845 658 1812

Google+

Posted by Rob Thomas On September - 22 - 2011

When Facebook emerged, it began to challenge the leadership of Google, previously the undisputed champion of online marketing.

Google fought back, looking to diversify its product offering to enhance its presence in social networking, with failed measures such as Google Buzz. However, the internet giant is back with Google+. This is currently in beta phase but essentially, it is a social media platform with a number of networking tools.

Google is offering Google+ as invitation only, although it has up to 25 million unique users already. What can it offer?

Circles
The Circles function is similar to Facebook’s list where users can drag and drop to create various circles of friends and contacts. Based on the relationship with the account holder, individuals are placed in circles. This has the benefit of making it easy to share targeted messages.

Sparks
Sparks helps the user recommend content. Type in what you want and Sparks will find what it thinks you’ll like.

Hangouts
Hangouts will enable chat between those in Circles. The instant messenger video tool is built into the user interface for easy communication.

Huddle
Huddles or discussion groups allow a Google+ user to create a topic where others can post comments and information.

It seems that Google+ has a variety of well-designed social tools,but whether it wins the battle against Facebook remains to be seen.

QR Codes, the New Marketing Tool

Posted by Rob Thomas On September - 10 - 2011

IF you have seen a QR code in use, you will recognise it as a little square with a combination of dots and lines. QR codes are two-dimensional (2D) matrix barcodes holding thousands of alphanumeric characters of information, storing more data than standard barcodes including URL links, geo co-ordinates and text.

QR codes are read by smartphones (using a QR code reader) which links directly to the digital content shared within the code, eg, activating email, instant messenger or connecting to the internet.

As businesses and customers learn to understand the concept, QR codes are becoming more widespread.

Better Consumer Connectivity
Businesses can add the code on offline marketing tools including business cards and brochures, enabling customers to digitally get and save business details easily. The majority of media containing contact details, products, coupons, social network connections can benefit from QR codes.

Where can QR codes be placed?

  • On company vehicles
  • On product labels and packaging
  • On nametags at convention and events
  • On restaurant menus
  • On event tickets
  • On displays in shops
  • On property details
  • On promotional clothing

Literally the choice is endless, if you use your imagination, to integrate QR codes into your existing marketing plans. The use of mobile phones, which is still in its infancy is an ideal medium to use QR codes to enhance your marketing messages.

If you would like information on improving your mobile website experience with the use of QR codes, call 0845 658 1812.

Business Blogging Brilliance

Posted by Rob Thomas On September - 2 - 2011

Evolving from a medium where budding writers share their opinions, blogging has become an excellent online marketing weapon, allowing you to communicate and interact informally with your customers.

What are the advantages of a good blog?

  • Gain more web traffic from the search engines
  • Correspond effectively with existing customers
  • Provide a hub for your social media activities
  • Establish yourself as an expert
  • Humanise your business
  • Show enthusiasm for what you do
  • Interact with customers.

You can improve your blogging by following the key features below.

Part of the Team
Most importantly, you need your blog to supplement your existing online marketing activities. Establish yur objectives and co-ordinate your existing marketing efforts. 
 
Know What to Say
Keep your blog regularly updated and plan a content schedule. Use RSS feeds, social media alerts and remember, quality is better than quantity.

Know How to Say It
Choose the best voice for your blogging: be business like but don’t be stuffy or too corporate. Talk to your customers, not at them.

Share the Love
Once your blog is established, link to other bloggers and show your interest in what they have to say. YOu will find that they will reciprocate the link.

Be helpful by providing genuine advice and best tips and adopt a conversational tone that will help you become a valued member of the web community.

If you need help with your blog, call us on 0845 658 1812.

Social Media Spotlight: Tumblr

Posted by Rob Thomas On July - 27 - 2011

For those who love to blog, Tumblr.com is a new social media method. Similar to Twitter and WordPress, Tumblr.com extracts the best features from each, combining them to provide simply organised content and user friendly publishing tools.

A tumblr blog, or “tumblelog” uses short posts, often simple images or links to get messages across.  Tumblr is also known as a microblogger and is very easy to use.

Your Content, Your Way
Tumblr blogging allows users to access multiple features to make their content different from other blogs, and in doing so, makes them more personal.

Posts include:

  • typical text format
  • photos and images
  • quotes from different online sources online, including other tumblelogs
  • links and Chat logs
  • audio and video

Easy to Use
Tumblr handles each supported format simply and without complication allowing a  tumble log owner to text blog updates from mobile phones and email. The tumblrbookmarlet allows the log owner to post anything they find on the internet and logs can be updated using instant messaging by messaging Tumblrbot. You can even leave voice posts and connect to other social pathways such as Facebook, Twitter and Digg.

Right For You?
The tumblelog becomes an extension of the owners’ brand through its customisation. However, it may not be for everyone: undoubtedly Tumblr provides an alternative and viable social media option to increase your business reach and share content but maybe its very simplicity could be a disadvantage. This is relevant if you have content on your website that needs more sophistication from the publishing platform.

Before jumping onto the Tumblr bandwagon, first identify your objectives and the demographic of your target audience. If you would like to assess the impact that Tumblr can have on your social media marketing, please call 0845 658 1812.

Twitter Techniques to Avoid

Posted by Rob Thomas On June - 1 - 2011

Twitter has been adopted as a real time source of information by some of the mainstream media and is continuing its popularity growth in terms of social media. The 140 character format of the medium enables information to be shared and stronger customer relationships to be built at no cost. However, there are certain guidelines that should be recognised when using Twitter.
Here are some useful tips
Don’t be Anonymous
Make sure that you tell people a bit about yourself. Fill in your profile page, introduce yourself and your business and what your key interests are. A blank profile will tell nothing about you.

Don’t Follow the Crowd
Don’t quote other people’s quotes. Try and be a bit more individual rather than copying what other people have said. This will help to build a more meaningful relationship. 

Be Original
Beware of constantly retweeting – although this may engage your followers, vary the content and show you have an opinion on the subject matter.

People buy People
Don’t fall into the trap of just talking business. Although the aim is to build networks, people also want to see your personality.

Engagement Before Sales
As with any other networking medium, don’t spam other users. You would hardly introduce yourself in a social setting with the offer to visit your website without any other interaction. Engage with your followers and correspond with them.

If you want to get the best out of Twitter, invest time and resources to become part of the Twitter community.

If you want help planning and implementing your business social media marketing strategy, call 0845 658 1812.

The Value of Facebook Ads

Posted by Rob Thomas On May - 19 - 2011

Facebook has become an important element of internet marketing over the past 5 years and one of the emerging benefits is Facebook advertising. If you currently use paid for internet adverting then you should consider this medium.

What is a Facebook Ad?
Facebook currently has over 500 million users and if you are one, check out the ad banners in the far right column. Now imagine how many people those ads can potentially reach…24 hours a day, 7 days a week.  

What Are The Advantages?
Facebook ads can be considered as an evolved version of paid search (PPC), allowing you to target a very precise audience. This is achieved by using the chosen user profiles to reach an audience basically of your choosing.

Is it Difficult?
All you will need to get started is your page address, an image, a title and body text. Facebook requires basic information regarding your target audience, for example, age, gender, interests in order to get you a demographic projection.

Is It Expensive?
Two options are available to you as per traditional paid for ads: cost per impression or pay per click. You can either pay for a pre-defined amount of ‘clicks’ on your ad or per individual click-through. Research into what would be more suitable for your business.

Facebook is firmly in our society as an invaluable marketing channel. Whether you use it socially or for improving business, it reaches a huge audience. If you need help with your social media marketing activities, call 0845 345 2592.

The Changing Face of Facebook

Posted by Rob Thomas On March - 21 - 2011

Facebook recently announced changes to its business profile pages. According to the site, these changes are aimed at maintaining consistency to “help you manage communication, express yourself, and increase engagement”.  What does this mean to those in charge of admin for Facebook pages? Read on to find out the most significant changes.

Improved Functionality
Instead of having to use the Edit Page link, this section has been simplified by the addition of a new See All function, which allows you to access grouped admin tasks easier. You can now directly change basic information, such as categories, using the Edit Info option and Edit Page. The Info link replaces the Information box in the left column. Fans now appear as a number.

Creative Flexibility
A photostrip displaying 5 recently added pictures and images has been introduced which allows you to be more creative and add visual impact to your page. Note that business users can’t as yet set the order of the pictures or change their sizing although personal users can do this. Perhaps this is Facebook reinforcing its main role as a social network.

No More Tabs
Tabs are replaced by a menu in the left hand column. Use this to your best advantage by:

  • Making the height of your profile image no larger than 200px
  • Wording all options concisely
  • Prioritising the order of importance.

This new menu can help to highlight more content and offer more interactivity.

Business or Pleasure?
The Account link n the right column now lets you move between your personal and business profile.

Featured Like
You can build up partnerships with other businesses and cross promote using the Likes box. You simply select your likes when they are featured.

Email Notifications
Business users have been asking for email notifications for a while and Facebook has listened. This lets you respond to any enquiries quickly and efficiently.

Any changes to Facebook always invite comment, but these are changes that can help the business user to get more visitors and manage profiles better. For help with the changes, call 0845 658 1812.